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How to Connect MT5 Account

Learn how to connect your MT5 trading account to Plancana in just a few simple steps.

Philip avatar
Written by Philip
Updated over 3 weeks ago

Note: This feature is available only for Premium users. Visit our Pricing page to learn more about subscription plans.

Connection Steps

  1. Navigate to All Trades and click the Connect Icon in the top right corner

  2. Select MT5 from the list of available platforms

  3. Complete the connection form with the following information:

    1. Server name - Enter exactly as provided by your broker (use the search function for best results)

    2. Account number - Your MT5 account number

    3. Password - Your trading password or investor password

  4. Wait for synchronization - The initial sync may take a few minutes to complete

Troubleshooting Common Issues

"IPC Timeout" Error

Your broker may not be supported yet. Contact us through the in-app chat, and we'll add your broker within minutes.

"Terminal: Authorization Failed" Error

Double-check your trading account credentials to ensure they're entered correctly.

Still Can't Log In?

Reset your trading account password in the MT5 terminal or mobile app to ensure you're using the most current credentials, then try connecting again.

Need additional help? Contact our support team anytime through the in-app support chat for personalized assistance.

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